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PRIVACY POLICY

Effective 07 October 2025
Last Updated 25 February 2026

Satori Co Lab (“Satori,” “we,” “us,” or “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, engage our services, enrol in courses, or interact with us online.

By using our website or services, you consent to the practices described in this policy.

What Information We Collect

We may collect the following types of personal information:

Personal Information You Provide

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Business details (if applicable)

  • Information submitted via contact forms

  • Course registration details

  • Information shared during consultations or service inquiries

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website data

This may be collected via cookies and analytics tools.

How We Use Your Information

We collect and use personal information to:

  • Provide services and courses

  • Process payments

  • Respond to enquiries

  • Deliver digital products

  • Send service-related communications

  • Improve website functionality

  • Send marketing communications (only with your consent)

  • Comply with legal obligations

We do not sell your personal information to third parties.

Marketing Communications

If you subscribe to our mailing list, we may send you updates, educational content, and information about services or programs.

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in emails

  • Contacting us directly

We will not send marketing communications without your consent.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to:

  • Improve user experience

  • Analyse website traffic

  • Understand user behaviour

You may disable cookies in your browser settings. Please note this may affect website functionality.

Third-Party Services

We may use third-party service providers to support our operations, including:

  • Website hosting (Wix Studio)

  • Payment processors

  • Email marketing platforms

  • Analytics providers

These providers may collect and store data in accordance with their own privacy policies. We encourage you to review their policies.

We take reasonable steps to ensure third parties handle your information securely.

Data Storage and Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure or alteration

However, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you.
You may also request corrections if your information is inaccurate or incomplete.

To make a request, please contact us using the details below.

Health and Sensitive Information

Where services involve discussions related to emotional or physiological wellbeing, any information shared is treated with strict confidentiality.

Our services are educational and capacity-building in nature and do not constitute medical diagnosis or treatment.

International Data Transfers

Some third-party service providers may store data outside Australia. By using our website and services, you acknowledge that your information may be transferred internationally.

We take reasonable steps to ensure such providers maintain appropriate data protection standards.

Children’s Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from individuals under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Satori Co Lab
Email: kinesiology@satoricolab.com

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